Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or incorrect.

• The item is unused, in its original packaging, and in the same condition that you received it.

• A return request is submitted within 7 days of receiving your order.

Note: Certain items such as intimate products, personal care items, or custom orders are not eligible for return.

Return Process

To start a return, please contact us at [your email] with:

1. Your order number

2. A description of the issue

3. Photos or videos (if the item is damaged/incorrect)

Once your return request is approved, we will provide you with the return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

• We do not accept returns without prior approval.

Refunds

Once we receive and inspect your return:

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

Exchanges

We only replace items that are defective or damaged.
If you need an exchange, contact us at nexonick.store@gmail.com .